FAQs

Frequently Asked Questions

At Fontini, we believe in the value of craftsmanship and in the power of details.
Here you’ll find answers to the most common questions about our pieces — their installation, maintenance, sales conditions, and other key aspects.

A space designed to guide you every step of the way. And if you don’t find what you’re looking for, we’re here to help.

Contact us

Commercial

Where are you based?

Our pieces are crafted in Santa Perpètua de Mogoda, a town near Barcelona where tradition and design coexist in every corner of our workshop. There, we have our own porcelain factory, as well as our assembly, storage, and logistics centres.

Is Fontini part of a group?

Yes. Fontini is part of Font Design Group, a design company specialised in creating timeless decorative pieces that transform spaces without compromising technical precision or functionality. Learn more about the group and our brands at http://www.font-group.com.

Do you have a showroom where I can see your products? How can I see a sample?

We don’t currently have our own showroom, but we’ll be delighted to help you discover our creations. Write to us and we’ll let you know the available options so you can see and touch a sample.

How and where can I buy your products?

You can check the Where to buy section on this website or contact us directly.
We’ll be happy to guide you to the nearest point of sale or the distributor that best suits your project.

Can I check your prices online?

Yes, in the Downloads section you can access our official price list in PDF or Excel format.

Do you have a catalogue I can consult?

Of course. Our catalogue is available in the Downloads section, where you can explore all our collections and finishes. If you’d like to receive a printed copy, you can write to us directly.

In which countries can I buy Fontini products?

Our creations are present in projects all around the world, and we operate in most countries in Europe, Asia, and Africa. Due to the different electrical standards, there are a few countries where our systems cannot be installed. If you’re unsure, send us an email or fill in the contact form — we’ll be delighted to assist you, wherever you are.

Can Fontini be specified in hotel or retail projects?

Absolutely. Our pieces have been selected for contract projects all over the world.
Write to us or fill in the contact form, and we’ll guide you through every step.

Can you support large-scale or multi-phase projects?

Yes, we regularly work on complex projects — both large-volume and multi-phase.
Our commercial and technical teams will accompany you throughout the entire process to ensure that each piece fits perfectly at every stage of the project.
Tell us about your project, and we’ll be happy to define together the best way to move forward. Meanwhile, you can discover some inspiring project examples here.

Can you help me define the best configuration for my space?

Of course. We know that every space has its own story and its own needs.
That’s why we help you find the ideal configuration according to your installation type, finishes, surroundings and required functionalities. Write to us — we’ll find the perfect solution together, step by step.

Product

Collections and technical details

How many Fontini collections are there?

We currently have seven collections: Garby, Garby Colonial, Do, Do Low, Dimbler, 1950 and Venezia. Each has its own aesthetic language, designed to suit different styles and installation types.

Can Fontini collections be adapted to the specific needs of a project? Do you develop bespoke pieces?

Yes. Creativity and play are two of the brand’s main pillars, so customisation is an essential part of what we do. We can modify our pieces through engraving or decals, or even work with you to develop a unique, made-to-measure piece.
If you have a special project in mind, we’ll be delighted to explore it with you and shape a one-of-a-kind solution.

What are the dimensions of the mechanisms?

You can find the exact dimensions in each collection section on our website, at the end of the catalogue, or in the technical sheets available in the Downloads section.

Where can I find technical sheets, drawings or 3D models?

In the Downloads section of our website you’ll find the catalogue, detailed technical sheets and 3D models for each collection. If you need something specific, don’t hesitate to contact us.

Do you have floor boxes in your portfolio?

No, our collections do not include floor boxes. We specialise in surface-mounted and recessed pieces that bring character and presence to walls and interiors.

Electrical functions

What electrical functions does the Fontini portfolio include?

Our portfolio covers all the classic functions in the sector, as well as 99% of the technical functions available on the market. If you’re looking for something very specific, tell us about your project and we’ll find the most suitable solution together.

Do Fontini collections include light dimmers?

Yes, we offer several solutions to adjust light intensity, depending on the type of installation and luminaire. Tell us about your case and we’ll advise you on the most appropriate option.

Can I create a customised combination of functions?

Yes, of course. All our collections include combined mechanisms with 1, 2, 3 or up to 4 elements, arranged vertically or horizontally, allowing you to mix and match the functions you need (switches, power sockets, dimmers, USB, RJ, TV sockets, etc.).
In the porcelain collections, four-element combinations are only available with a wooden frame, while porcelain frames can include up to three elements. If you have special requirements, write to us — we’ll be happy to assist you.

Are there specific functions for hotel projects?

Yes. Our catalogue includes functions specially designed for the hospitality sector, such as key card switches, indicator lights, motion detectors, and mechanisms compatible with the most common industry standards.
If you’re working on a hotel project, don’t hesitate to contact us — we’ll support you at every stage.

Technical operation

What is a one-way double pole rotary switch?

It’s a type of switch that cuts both the live and neutral wires at the same time. It’s not a standard switch — it’s used in installations that require an extra level of electrical safety. Only purchase it if it is specifically required by your project.

What’s the difference between a push button and a toggle switch?

Both push buttons and switches/toggles are used to open or close an electrical circuit. When the circuit is closed, the current flows and powers the connected elements.

  • A toggle switch changes state every time it’s activated and stays in that position (alternately on/off).
  • A push button closes the circuit only while being pressed (typical use: a doorbell).
  • A push button can also be used to control a staircase timer, a dimmer module, or a home automation circuit for advanced functions.

If you’re unsure which mechanism is most suitable, we’ll be happy to advise you.

What’s the difference between a push button and a toggle push mechanism?

The function is the same — only the actuation method changes: the push button is pressed, while the toggle is activated by rotation.

How does a double two-way rotary switch work?

It allows you to control two lighting points (or circuits) from a single mechanism.
In collections with a rotary lever, a single lever can have up to four positions:

  1. All off
  2. Circuit A on
  3. Both circuits on
  4. Circuit B on

Each rotation changes the combination — practical and intuitive.

What is a cross switch and how does it work?

A cross switch allows you to control the same light point from three or more locations. Depending on the number of control points, the combination varies:

  • For 3 control points: switch + cross switch + switch
  • For 4 points: switch + 2 cross switches + switch

And so on, by adding more cross switches, keeping a standard switch at the beginning and the end of the circuit.

What’s the difference between the various TV sockets?

It depends on how your installation is configured: if you have a direct connection or a signal from a distributor, use a star or single socket. If you’re unsure, check the diagram on page 96 of our Catalogue or contact us — we’ll help you choose the right option for your project.

What’s the difference between the different RJ45 sockets?

RJ45 sockets can be single or double; double ones allow two connections in a single mechanism. They can be Cat6 (up to 250 MHz bandwidth) or Cat6A (up to 500 MHz). They can also be STP (shielded to avoid interference, ideal for installations with multiple signal lines — remember to use STP cables as well) or UTP (unshielded).

Accessories and finishes

What’s the difference between a base and a frame?

The frame is a flat piece, available in wood or porcelain. The base, on the other hand, has more volume and surrounds the mechanism body. It is made exclusively in wood. Both accessories can be used for surface-mounted or recessed installations.

In which finishes are the cables and tubes for surface installations available?

In the Do collection, cables are available in white, black and marsala.
In the Garby collection, cables come in dark brown and white finishes.
Tubes are only available for the Garby collection, in an aged metal finish.

Compatibility and integration

Can Fontini collections be integrated with home automation systems? Which ones?

Yes, our pieces can be integrated with different home automation systems.
All of them support standard wired solutions (such as KNX or similar systems) and can be adapted to more complex configurations. Send us the details of your installation and we’ll help you find the best compatibility.

Certifications and safety

Do the mechanisms comply with safety and quality standards?

Yes. Although our pieces evoke a vintage aesthetic, their mechanics and components meet all current safety and quality standards. The look is classic, but the technology is entirely up to date.

What certifications do your products have?

All our pieces are CE certified. In addition, some references hold specific certifications such as AENOR, NF, or others. If you need more details, just contact us — we’ll be happy to provide the information you need.

Do the products comply with IP standards for outdoor use?

Our mechanisms do not include specific protection for outdoor installations. If you’re working on an exterior project, please consult a professional installer or check your local regulations to ensure our products are suitable for that environment.

Can the mechanisms be installed in a bathroom?

Fontini mechanisms do not have special protection for humid areas. We recommend always following local regulations and consulting a professional to ensure proper placement of mechanisms in relation to water points.

Do your sockets have child protection?

Yes. Our sockets include a safety system that prevents objects from being inserted unless both contacts are engaged simultaneously. This ensures that they can only be used safely with standard plugs.

Production

What materials are used in Fontini collections?

We mainly work with porcelain, wood, and brass — noble materials that reflect our passion for authenticity and durability. In some internal parts of the mechanisms and in certain decorative elements (such as in the Venezia collection), we also use technopolymers or other technical materials, always selected for their quality and reliability.

Are your products handcrafted?

Yes. At Fontini, we see production as a careful, artisanal process. We have three in-house production centres, allowing us to control every stage from start to finish, together with mostly local collaborators who share our same dedication and precision.
Many of the processes our pieces go through are manual or semi-artisanal, preserving the value of traditional craftsmanship and attention to detail. This dedication is what gives our creations their character, authenticity, and warmth.

Is the porcelain genuine?

Yes. We have our own porcelain factory to ensure that every piece is made from genuine porcelain, not substitute materials. This direct control allows us to maintain the highest standards of quality, preserve the natural beauty of porcelain, and honour the craftsmanship that defines us.

Do you work with sustainability criteria in your production process?

Yes. We are committed to local, responsible, and conscious production. We select durable materials, collaborate with nearby suppliers whenever possible, and seek to optimise resources at every stage of the process. Our philosophy is based on creating pieces that stand the test of time — both through their quality and their design.

Where are the mechanisms produced?

All our production takes place in our three manufacturing centres located in Santa Perpètua de Mogoda, near Barcelona. This is where we design, produce, and assemble every piece, combining artisanal tradition with technical precision.

Installation

How do I install Fontini switches and sockets?

You can access the Installation guide available step by step in the Downloads section of this website. If you already have our products, simply scan the QR code included on the packaging to view the instructions.

What type of box do the mechanisms use? Can all your products be installed?

Yes, all our mechanisms are compatible with universal boxes. We offer Schuko (German) and French standard sockets. In addition, some versions of the 1950 collection are adapted to British standard boxes (with compatible sockets and mechanisms), and we also provide options for Chinese boxes.
If your project requires one of these standards, contact us and we’ll help you find the right reference.

In which countries can I install Fontini mechanisms? What socket options are available?

Our mechanisms can be installed in many countries around the world, especially across Europe, Asia, and Africa, where the Schuko, French, British, and Chinese standards are predominant. We have specific references adapted to each of them. Send us your project details and we’ll advise you on the most suitable options.

Why are some collections available with and without cable entry? How do I know which one to choose?

The cable entry is a small lateral opening that allows the cable to pass through in surface-mounted installations. It isn’t necessary if the mechanism is installed on a recessed box or on a base. If you’re unsure which option you need, tell us about your installation and we’ll guide you.

When do I need to use a frame adapter?

An adapter is required when you want to install a Garby surface mechanism or a Dimbler model with a frame. If the installation is on a recessed box, the adapter must include a support frame. If there’s no box, the adapter should be without a frame. Our commercial team will be happy to help you choose the right model.

After-sales service

What are the product delivery times?

Delivery times may vary depending on the reference and the destination country.
For more details, please refer to our General Terms and Conditions of Sale or contact your usual distributor.

Can I make changes to my order once it’s confirmed?

Once an order is confirmed, no modifications can be made. That’s why we recommend checking all details carefully before final confirmation. If you have any doubts during the purchasing process, our team will be happy to assist you.

What should I do if I have an issue with a product?

In case of any incident, please contact the distributor through whom you made your purchase. They will handle the process with us and provide any necessary information to ensure proper support.

How can I return a product? How long does a return take to process?

Returns are also managed through your distributor. We recommend contacting them directly to find out the exact conditions and processing times, as these may vary depending on the country or product type.

What is the warranty period for my product?

All our products have a three-year warranty from the date of purchase. If you need to report an issue within this period, please contact your distributor for assistance.

How should I clean Fontini mechanisms?

To keep your pieces in perfect condition, clean them with a soft, slightly damp cloth. Always avoid the use of abrasive products, alcohol or scouring pads, as they may damage the finish.